Acceptable Use Policy
Effective date: October 9, 2026
This policy sets out what you may not do on our website, or with the systems we build or run for you. It exists to keep people, data and systems safe, and it applies alongside our Terms of Service.
Please do not
- break the law, or use our site or services to infringe anyone's rights, including their intellectual property and privacy;
- try to break into, probe or test the security of our systems, or of any system we host or run, unless we have agreed to it in writing;
- upload or send malware, overload our systems or disrupt the service for anyone else;
- scrape or bulk-copy content or personal information from the site, although search engines and AI assistants are welcome to read our public pages to index them and answer questions;
- send spam or unlawful messages through anything we build or run for you;
- pretend to be someone else, or misstate who you work for, including in Co-Founder Program applications;
- use what we build, including AI features, to create content or systems that are unlawful, deceptive or discriminatory, or that are designed to harm people, such as fraud, harassment, impersonation or misleading deepfakes.
Systems we run for clients
Where we run a system for a client, the client is responsible for making sure its own users follow this policy and the law, and confirms it has the right to all the data it asks us to process.
Reporting a problem
If you find a security weakness or see our services being misused, please tell us through the contact form. Give us a reasonable chance to fix it before you tell anyone else, and do not access more data than you need to show us the problem.
What happens if the rules are broken
If this policy is seriously broken, we may suspend access, remove content or end the engagement, and we will cooperate with the authorities where the law requires it. Where it is reasonable and lawful, we will give notice and a chance to put things right first.